Pre-Return Requirements:
To ensure your return is processed efficiently, please complete the following before shipment:

1.Thoroughly clean all ink and liquids from the printer.
2.Repack the printer,oven/heat press machine, and all original accessories sequentially into the original packaging.

Conditions for Non-Refundable Returns:
A full refund will not be issued if the returned product meets any of the following conditions:
1. The return is a result of customer error in ordering or a simple change of mind.
2. The product is not returned in its original, unaltered condition (e.g., printer has been filled with ink, accessories show signs of use).
3.The return is missing any original accessories, components, or packaging.
4.The product shows damage determined to be caused by human error, accident, or misuse.

For further clarification, to initiate a warranty claim, or for any assistance,
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Gloriafan@lancelotink.cn.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Gloriafan@lancelotink.cn.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Gloriafan@lancelotink.cn.

please contact the Lancelot Customer Support Team.