1. Core Components (Limited Warranty):
Print Head & Mainboard: Free one-time replacement within three (3)months of the original delivery date.
Other Mechanical/Electronic Parts:Twelve(12)months of free repair or replacement from the original delivery date.

Standard Exclusions:
Consumables,including but not limited to ink,cartridges,and paper,are excluded from warranty coverage.
Print head damage resulting from contact with ink is not covered.
Coverage for ink contact components is exclusively conditional upon the use of Lancelot inks.
The warranty does not extend to print head blockages or damage attributable to the use of inks from other
brands. This warranty applies only to Lancelot printers purchased through authorized channels.
Coverage is void in cases of misuse,tampering,accidental damage,user negligence,or damage caused by factors outside normal operation as determined by Lancelot.
All warranty claims are subject to verification and approval by our Customer Service team or authorized engineers,who must confirm the issue is a manufacturing defect and not user-induced.

2.Warranty Service Terms
For a valid warranty claim reported within one(1)month of printer receipt, Lancelot will cover the cost of the replacement component and standard shipping fees.
For valid claims reported after one(1)month but within the applicable warranty period,Lancelot will cover the cost of the replacement component only.All shipping fees for the service will be the customer's responsibility.
This warranty is valid for products shipped to and used within the continental United States.Service to Alaska and Hawaii may incur additional shipping charges.

3.Eligibility:
A full refund is available for returns requested within one(1)month of delivery, provided no ink has been introduced into the printer system.
Returns Due to Defect:If returning a printer due to a malfunction,the customer is required to remove all ink from the printer to facilitate inspection and expedite the refund assessment based on product condition. Contact our support team for approved cleaning procedures.

4. Pre-Return Requirements:
To ensure your return is processed efficiently,please complete the following before shipment:
1.Thoroughly clean all ink and liquids from the printer.
2.The printer, oven/shaker/heat press machine, etc. shall be repacked as agreed with our team, and all original accessories shall be placed sequentially into their original packaging.

5.Conditions for Non-Refundable Returns:
A full refund will not be issued if the returned product meets any of the following conditions:
To ensure your return is processed efficiently, the following are precautions.:
1.Return Shipping: For returns initiated due to buyer preference (e.g., "no longer needed" or "ordered by mistake"), the customer is responsible for all return shipping costs. Lancelot reserves the right to apply a restocking fee of 20% to 50% based on the condition of the returned item.
2.Mandatory Cleaning: Customers must strictly follow approved cleaning procedures to remove all ink and liquid residues. If a returned printer leaks during transit due to improper drainage, the customer will be held liable for equipment damage and carrier claims.
3.The printer, oven/shaker/heat press machine, etc. shall be repacked as agreed with our team, and all original accessories shall be placed sequentially into their original packaging.
4.Condition on New/Unused Status:A full refund is only applicable to printers returned in their original, pristine condition. Once ink has been introduced into the printer system (including the ink tanks, tubes, or print head), the unit is classified as "Used." Returns of printers(Non-machine quality issues) that have been filled with ink will result in a significant reduction in the refund amount to cover the professional cleaning costs.
For further clarification,to initiate a warranty claim,or for any assistance, please contact the Lancelot Customer Support Team.