✅ Coverage:

1. Core Components

- Print-head & Mainboard: Free replacement within 3 months of delivery (first-time failures only).

- Other mechanical/electronic parts: 24-month free warranty from delivery date.

Standard Coverage:

Print heads damaged by ink contact are not covered.

❗ **Warranty Requirements**

- Use **Lancelot inks only** for ink-related components.

- Proof of purchase from authorized channels required.

- Damage must be confirmed as non-user-induced by our technicians.

 **Shipping Cost Policy**

- **Within 30 days of delivery**:

Free parts & shipping for qualified claims.

- **After 30 days**:

Free parts, shipping cost to be covered by customer.

**Hassle-Free Returns**

**Quick Refund Promise**

- Unused printers (no ink added) within 30 days: **Full refund**

**Faulty Product Returns**

1. Clean all ink (contact us for guidance)

2. Repack in original packaging with all accessories

**Important Notes**

We may not provide full refunds if:

➤ Ink has been used

➤ Missing original parts/packaging

➤ User-caused damage

Notes: 

- Consumables (ink, cartridges, paper, etc.) excluded.

- Warranty valid in continental U.S. only (additional shipping fees apply for Alaska/Hawaii).

- Warranty void for misuse, tampering, or accidental damage.

 Process:

1. Contact Tech Team: www.lancelotink.com

2. Provide order number + video/photo of issue.

3. Replacement shipped within 3-5 business days after inspection.

About return:

We are very sorry to give you trouble,we understand your reason of return and 100% respect your RIGHT to return and refund.

Before return:

Pls contact our service team,let us try again to support you.

If you still no satisfied with our product. Pls help us to do the following step as this video

Tutorial video link:

A3 M1630 Pro Printer: https://youtu.be/IFcAzkzAqTE?si-RKZn1ZUxMKEXShik

A3 L1800 DTF Printer: https://youtu.be/-CNfMyh4BRQ?si=EBLUKC_31XiWkLBA

To keep the return no contaminated by ink.

We will try to give you a 100% refund.

Return policy:

Pls follow the the return policy of the website you bought.